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Returns

RETURN POLICY

At Quilted Threads, we strive to provide the same customer service to our online shoppers as to those who shop in our Henniker, NH store. We double-­check orders and we pack and ship carefully, but occasionally, we miss! We also know there are times when online shoppers change their minds about a purchase.

Cancellations, returns, and exchanges of merchandise purchased online cannot be handled in person at our store in Henniker, NH. They must be processed according to the terms below.

 

OUR MISTAKE!

In the event you receive an incorrect item or defective merchandise, please contact Quilted Threads via phone within 3 days of receipt of your order to obtain a Return Authorization Number.

A complete refund or exchange of the item (including all related shipping costs) will be processed:

  • Once the item is received by Quilted Threads
  • Once the item is verified to be in its original condition by Quilted Threads..

 

CANCELLING AN ORDER?

A cancellation must be placed by phone or email. We will make every effort to check phone messages and email before processing orders.

Once an order has shipped it cannot be canceled.

If an order is canceled before shipping, but after fabric has been cut, the following will occur:

  • Any packaged merchandise (notions, thread, books, patterns, kits, bundles) will be deleted from the order.
  • The cut fabric will be shipped to the customer.
  • The customer will be charged for the cut fabric, a $10 Cancellation Fee, and any applicable shipping charges.

 

RETURNS & EXCHANGES!

Please shop carefully!

We charge a 15% re­stocking fee for all returned or exchanged items.

Sales are final on the following items:

  • Clearance Items
  • Thread
  • Books
  • Patterns
  • Magazines
  • Cut­-To­-Order Fabric

In the event you change your mind about a purchase and want to return or exchange an item:

  • The entire return/exchange must be completed within 30 days of the initial shipping date from Quilted Threads. We will not be able to issue a refund or exchange if this condition is not met!
  • Contact Quilted Threads via phone to obtain a Return Authorization Number.
  • Return shipping costs will not be reimbursed by Quilted Threads.
  • Quilted Threads will not be responsible for damage to merchandise incurred during return shipping. Please consider insuring your parcel! 

 

TERMS OF REFUNDS/EXCHANGES:

Merchandise MUST BE in the same condition as when shipped from Quilted Threads.

  • Fabric must not be washed, cut, stained, or exposed to smoke or other odors.
  • Packaged items (notions, kits, bundles) must not be opened, damaged, or re­arranged in any way.

Once the return is received and its condition is verified by Quilted Threads, a refund will be issued within 14 business days in the form of the original payment, excluding all shipping costs and re-stocking fees.

 

PACKING YOUR MERCHANDISE FOR REPLACEMENT/RETURN/EXCHANGE:

  • Include the Return Authorization Number inside the package.
  • Pack merchandise carefully.

SEND TO:

Quilted Threads
116 Main St
PO Box 778
Henniker, NH 03242

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